How can we help?
Answers to the most common questions about orders, shipping, returns, and your ritual.
Contact
Order enquiries
For order-specific questions, please have your order number ready when you contact us.
Get in touch →Caviar of Switzerland
Chamerstrasse 115 · 6300 Zug · Switzerland
Shipping & Delivery
Free worldwide shipping
All orders qualify for free tracked shipping, worldwide. No minimum order value.
Shipping policyProcessing & dispatch
Orders are processed within 1–2 business days and dispatched Monday to Friday, excluding public holidays.
Delivery timeframe
Standard delivery typically arrives within 5–7 business days from the date of shipment.
Customs & duties
Import duties or taxes may apply depending on your country. These charges are the responsibility of the recipient.
Full detailsReturns
30-day return window
We accept returns within 30 days of receipt for both defective and undamaged items.
Returns policyDamaged items
If your order arrives damaged, please photograph the product and packaging and contact us. We will arrange a replacement or refund.
Return shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund processing
Refunds are processed to the original payment method within 5–10 business days of receiving the returned item.
Payment & Secure Checkout
Accepted payment methods
We accept all major credit and debit cards, as well as PayPal. All payments are processed securely.
Secure checkout
Our checkout is encrypted with SSL. Your payment details are never stored on our servers.
Go to checkoutOrder Tracking
Tracking your order
Once your order is dispatched, you will receive a confirmation email containing your tracking number.
Where is my order?
If your tracking shows no movement for more than 5 business days, please contact our customer care team and we will investigate.
Contact usFrequently Asked Questions
The four products are designed to work together as a complete ritual. Each step prepares the skin for the next. However, individual products can be used as standalone additions to your existing routine.
All four products are dermatologist-tested and formulated without parabens, mineral oil, phthalates, or sodium lauryl sulphate. They are suitable for most skin types, including sensitive skin. If you have specific concerns, we recommend a patch test before first use.
Our independent clinical study measured results at 28 days using the complete four-step ritual. Most participants reported visible improvements in skin comfort and texture within the first two weeks.
Yes. We accept returns on opened products within 30 days of receipt if you are not satisfied. Return shipping costs are the responsibility of the customer.
Caviar of Switzerland products contain Precious Caviar Extract, derived from sturgeon roe. They are not vegan, but they are free from animal testing.
Store all products at room temperature, away from direct sunlight and heat. Do not refrigerate. Each product has a PAO (period after opening) symbol indicating the number of months the product remains suitable for use after opening.
Yes. We ship worldwide with free tracked shipping on every order. Import duties and taxes may apply depending on your country — these are the responsibility of the recipient.
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